Escalation - how to NOT provide customer service!

<p>Having made an annual payment to settle my subscription and benefit from last year's fees in early MARCH.... I find myself still attempting to work through the "call/hold centre" to get some form of service to resolve the issue of my account still showing that I owe them money (and receiving emails and SMS threatening loss of service).</p> <p>This avenue appears well placed to repeatedly look at the problem and resolve that somebody else needs to fix it. Having "played this game" for a few months, the closest I have come is being given the "comfort" of a reference for a case and "escalation" that had been raised. After no contact or response to requsts for progress updates etc. I am told the best thing is to re-escalate as: only a supervisor can deal with the magcial department that can solve the issue and, suprise suprise, no supervisor is available (really??!!!).</p> <p>To crown it all the "call centre agent" (I cannot bring myself to acknowledge them as service agents) wants to argue that they can help me - despite my polite reminders that I have a growing catalogue of examples that refute that assertion). </p> <p> </p>