Errors upon logging into DSTV Stream account

Suddenly can no longer log onto streaming account called in several times spoke to different agents cannot assist took it to chat box online spoke to Ntomebekhaya 12 May said it's a technical error cannot assist me will escalate until now nothing .Kindly note that i did escalated it on my side already here is your reference ID: INC-356498, the reason of saying contact that email is because escalations takes 25-48 hours to be rep**** (Ntomebekhaya) Today spoke to Mbalenhle today here response upon giving her incident reference number: There is no feedback it was sent for fast track now for reescalation for feedback. Pathetic unacceptable service yet we paying high monthly amounts to DSTV and this is what you receive for service! Pathetic