WA
Wendy A
1 reviews | Active since Feb 2013
17 Apr 2015, 16:40
Error on my account from their side
I have for years paid Multichoice via debit order, due to an error on their system my account is suddenly \in arrears"!!! At the end of Feb they deducted R2238.22 when my payment is normally R807?? I promptly had this reversed. At the end of Mar they deducted R3788.00 when I was expecting R807 X 2 ? I promptly had this reversed this as well!!! I called in on Sat 11th Mar when my service was suspended and was advised that I can not go through to the billing dept as they don't work on a weekend? After spending the weekend without TV"
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Replies (1)
DStv (MultiChoice)'s replyOfficial
18 Apr 2015, 10:23Hello Gaga1957,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
We currently investigating the problem .
Feedback will be provided by written or telephonic correspondence.
Thank you for taking the time to point out our service failings, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
We currently investigating the problem .
Feedback will be provided by written or telephonic correspondence.
Thank you for taking the time to point out our service failings, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
DStv (MultiChoice)'s reply18 Apr 2015, 10:23
Official
Hello Gaga1957,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
We currently investigating the problem .
Feedback will be provided by written or telephonic correspondence.
Thank you for taking the time to point out our service failings, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
We currently investigating the problem .
Feedback will be provided by written or telephonic correspondence.
Thank you for taking the time to point out our service failings, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert