LN
Lebogang N
1 reviews | Active since Feb 2014
13 Aug 2015, 10:40
Error of them tracking my payment
I payed the account on the 27th July for August. To my surprise when I got home the decoder shows that I I'm in arrears of payment. I had to call the service centre and help them correct it by emailing my payment, I raised it to Prince that I'm dissatisfied that I had to help them fix their error and I demand explanation about that. He told me there is nothing much he can do not even apologize for the inconvenience. My account was reconnected and as he said nobody called to apologize not even his superior Jabulani as he mentioned him and even from my email I sent.That is poor service and lack of feedback.
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DStv (MultiChoice)'s replyOfficial
17 Aug 2015, 14:44Hello mochadibe16,
It is with regret that we learn of your unpleasant experience in dealing with our Multichoice agent and the level of service you experienced in this regard.
Please refer to your personal email for the detailed account information.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Elna
It is with regret that we learn of your unpleasant experience in dealing with our Multichoice agent and the level of service you experienced in this regard.
Please refer to your personal email for the detailed account information.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Elna
DStv (MultiChoice)'s reply17 Aug 2015, 14:44
Official
Hello mochadibe16,
It is with regret that we learn of your unpleasant experience in dealing with our Multichoice agent and the level of service you experienced in this regard.
Please refer to your personal email for the detailed account information.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Elna
It is with regret that we learn of your unpleasant experience in dealing with our Multichoice agent and the level of service you experienced in this regard.
Please refer to your personal email for the detailed account information.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Elna