Error not cleared
<p>I paid my premium as I had missed a payment. I connected my DSTV and to mu suprise it gave me an error E04-4 please insert smart card even yhought it was inserted. I tried the self service however I still had that error showing on my screen. I called the call centre on Sunday. the consultant kept telling me to take out the smart card and gently clean it and insert it again but the error was there. I spent R60 of airtime calling them each and everyday. I have paid my account and yet my DSTV is not connected. I want my money back and have it disconnected because I have paid for something for nothing. </p>
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Replies (2)
DStv (MultiChoice)'s replyOfficial
02 Dec 2016, 08:28Dear Xolani
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
MultiChoice enquiries team
Best regards,
DStv (MultiChoice)'s reply02 Dec 2016, 08:28
Official
Dear Xolani
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
MultiChoice enquiries team
Best regards,
DStv (MultiChoice)'s replyOfficial
02 Dec 2016, 09:55Good day Xolani
We tried to contact you today but could not reach you.
The signal has been sent through to clear off the error message displayed. Furthermore, please pull out the power cable for five seconds, put it back on an allow the decoder to scan. Once the decoder has fully scan, the picture should be restored.
Should the problem still persist, please have the decoder tested at the nearest MultiChoice branch or agency. We have an assigned technical team who'll inspect the decoder and provide you with the relevant feedback.
Thank you for taking your time to contact us.
Best regards
Dinah
Best regards,
DStv (MultiChoice)'s reply02 Dec 2016, 09:55
Official
Good day Xolani
We tried to contact you today but could not reach you.
The signal has been sent through to clear off the error message displayed. Furthermore, please pull out the power cable for five seconds, put it back on an allow the decoder to scan. Once the decoder has fully scan, the picture should be restored.
Should the problem still persist, please have the decoder tested at the nearest MultiChoice branch or agency. We have an assigned technical team who'll inspect the decoder and provide you with the relevant feedback.
Thank you for taking your time to contact us.
Best regards
Dinah
Best regards,