Error message randomly popping up

Good day,

To whom it may concern.

For the past week, I am constantly getting an E16-4 error message when watching channel 215, with the error clearing when jumping to another channel and coming back to 215. Although this solves the problem, my concern is that, when not at home and I am recording something from this channel, it might not record at all if this error pops up.

The error states "The channel is blocked because it may not be part of your package or your services have been disconnected". My account is fully paid up and I am a premium subscriber. I have had a discussion with a consultant over the customer service line during the week, who also confirmed that I do not have any outstanding balance. He suggested I reset my decoder to factory settings, which I did, but it still did not solve the problem.

I would appreciate if I could get some assistance on this matter, as I mainly have DStv premium to follow live motorsport, and would really not like to have my broadcasts of live motorsport interrupted.

Thank you in advance for your assistance in this regard.