Error in Billing

My DSTV service was cut off THREE times since 12/11/2015. I called the call centre on 12/11 I spoke to Vuyo, who told me that the reason for the disconnection was for an amount of R319 from 10/08 that was reversed on my account. They insist that this amount was credited to my bank account on 29/10. I checked my bank statements - there is NO CREDIT from Multichoice. Vuyo asked me to send my bank statements so that they could verify. I immediately sent 4 months bank statements to the email address he gave me. My services were restored. I thought the issue was resolved.<br> On 17/11 my services were disconnected again. I spoke to MANDISA NGEYANE who told me the same thing Vuyo told me, and asked me to forward my bank statements directly to her and she would forward it to the Financial Investigation department. I did that for the SECOND time. My services were restored after 30 minutes and I thought the issue was sorted out. <br> My service was disconnected again today (22/11). I called and spoke to MPOLAI NALE and she asked me to send her my statements again, for the THIRD time which I did.<br> PLEASE resolve this issue ASAP as it's very frustrating to repeat the same thing over and over again.