Error E48-32 not being fixed

I am disappointed in the service delivery of DSTV as I called to report an error E48-32 on a few channels (194,161,107, etc ). The Agent who assisted me sounded quite irritated and made it seem as if though I am an entitled person, however, I am paying 421 every month which is ridiculous for repeats on very old movies.

Its been almost a week and no communication from the broadcaster Customers reagarding this error , no apology or any form of information as to when this matter will be resolved.

Really poor service and I do understand that I am not the only one but it is unfair though.