Error E16

I spoke to Sinesipho Matanga on 2 May 2026 regarding an E16 error I encountered while using the WhatsApp channel. Unfortunately, the issue has still not been resolved telephonically to date.

In addition, my account balance continues to reflect an outstanding amount of R1.60, which I have been paying repeatedly since Saturday. Even today, I made a payment of R2, but the balance displayed changed again afterward.

It is becoming frustrating to constantly be advised to reboot the decoder instead of having the error properly cleared. I would appreciate it if this issue could be resolved without further delays.