SV
Sarita V
1 reviews | Active since Dec 2015
26 Mar 2017, 11:18
Error E16-4
<p>I've been trying to sort out this error on my Explora since 23 March now. Every time I spend over 40 minutes to try and sort this out. Everything they say that it will escalated to their technical department and it will be resolved within 3 hours. It is now the 26th of March and still it shows the same error!! I'm now fed up calling them, wasting my time and money. I even got a reference number yesterday Ref: ********** 5819-i311!!! But still no one has contacted me from the technical departmen. I need someone to contact me urgently regarding this problem!!! Smart card number ********** 819</p>
Helpful (0)
Replies (4)0
Replies (4)
DStv (MultiChoice)'s replyOfficial
27 Mar 2017, 08:18Dear Sarita
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Hello Peter team
Best regards,
DStv (MultiChoice)'s reply27 Mar 2017, 08:18
Official
Dear Sarita
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Hello Peter team
Best regards,
DStv (MultiChoice)'s replyOfficial
27 Mar 2017, 15:25Good day Sarita
Thank you so much for taking my call today.
I hope you will accept my apology for your inconvenience in this regard.
For further assistance, we had requested our Xtraview technical team to contact you today. This is to check and resolve the error message displayed.
As promised, a follow up call will be made till the matter is resolved.
Thank you for taking the time to contact us.
Best regards
Dinah
Best regards,
DStv (MultiChoice)'s reply27 Mar 2017, 15:25
Official
Good day Sarita
Thank you so much for taking my call today.
I hope you will accept my apology for your inconvenience in this regard.
For further assistance, we had requested our Xtraview technical team to contact you today. This is to check and resolve the error message displayed.
As promised, a follow up call will be made till the matter is resolved.
Thank you for taking the time to contact us.
Best regards
Dinah
Best regards,
DStv (MultiChoice)'s replyOfficial
28 Mar 2017, 15:09Dear Sarita
Thank you so much for taking my call today.
It is great to hear that your technical query is now resolved and you can now access the service. As discussed, the account has been credited for five days you could not access the service.
If you have any queries, please feel free to contact us. Your feedback and support is important to us.
Best regards
Dinah
Best regards,
DStv (MultiChoice)'s reply28 Mar 2017, 15:09
Official
Dear Sarita
Thank you so much for taking my call today.
It is great to hear that your technical query is now resolved and you can now access the service. As discussed, the account has been credited for five days you could not access the service.
If you have any queries, please feel free to contact us. Your feedback and support is important to us.
Best regards
Dinah
Best regards,
SV
Sarita V's updateReviewer Update
31 Mar 2017, 14:20Thank you for resolving it so quickly, its just a pity that i had to go through such drastic measures to resolve the problem. I think you need to train your staff more efeciently to prevent something like this happening again. Another thing, did you credit my acount for the days i did not had access to my DSTV, as promised??
SV
Sarita V's update31 Mar 2017, 14:20
Reviewer Update
Thank you for resolving it so quickly, its just a pity that i had to go through such drastic measures to resolve the problem. I think you need to train your staff more efeciently to prevent something like this happening again. Another thing, did you credit my acount for the days i did not had access to my DSTV, as promised??