LM
Luyanda M
1 reviews | Active since Apr 2016
03 Dec 2020, 12:16
ERROR E102-29
dealing with you guys is always a nightmare. i called in to your call center to advise that my decoder is giving me an E102-29 error and i am not able to access on catch up. as usual after the call no one bothered to call back and find out if the "reset" they did actually worked(IT DIDNOT) i highly doubt you guys know the meaning of first call resolution.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
03 Dec 2020, 12:19Hi Luyanda,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply03 Dec 2020, 12:19
Official
Hi Luyanda,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
04 Dec 2020, 20:03Hi Luyanda,
Thank you for notifying of the persistent error you are receiving on your end. Please accept our humble apologies for the inconvenience that the matter has caused.
We have attempted to give you a call on at 19h58 and 20h00 to notify you that the matter has been resolved. Please can you try to access Catch Up and record.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
Thank you for notifying of the persistent error you are receiving on your end. Please accept our humble apologies for the inconvenience that the matter has caused.
We have attempted to give you a call on at 19h58 and 20h00 to notify you that the matter has been resolved. Please can you try to access Catch Up and record.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
Best regards,
DStv (MultiChoice)'s reply04 Dec 2020, 20:03
Official
Hi Luyanda,
Thank you for notifying of the persistent error you are receiving on your end. Please accept our humble apologies for the inconvenience that the matter has caused.
We have attempted to give you a call on at 19h58 and 20h00 to notify you that the matter has been resolved. Please can you try to access Catch Up and record.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
Thank you for notifying of the persistent error you are receiving on your end. Please accept our humble apologies for the inconvenience that the matter has caused.
We have attempted to give you a call on at 19h58 and 20h00 to notify you that the matter has been resolved. Please can you try to access Catch Up and record.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
Best regards,