1 reviews | Active since Dec 2010
Error codes not clearing
Unfortunately the error codes E18 and E32 get cleared for 30 minutes on the dual view decoder ********** 504. Therefore there is still no viewing even though on your side the services are active. This has been the case since 03/02/2018 which really is punishment for dowgrading. So one does not get the "magic" after a hard day's work.
Dear Nyameka
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
DStv Hello Peter team
Best regards,
Dear Nyameka
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
DStv Hello Peter team
Best regards,
Good day Nyameka
Thank you for sending us your query.
Please try and reboot the decoder by pulling the power cable for five seconds. Replace the cable back and allow the decoder to scan. Once done, the picture should be restored with no error message displayed.
If the problem persists, kindly have the decoder tested at the nearest DStv service centre or agency. The technical team will check the decoder and give relevant feedback.
Please do contact us if you require any further assistance.
Kind regards
Dinah
Best regards,
Good day Nyameka
Thank you for sending us your query.
Please try and reboot the decoder by pulling the power cable for five seconds. Replace the cable back and allow the decoder to scan. Once done, the picture should be restored with no error message displayed.
If the problem persists, kindly have the decoder tested at the nearest DStv service centre or agency. The technical team will check the decoder and give relevant feedback.
Please do contact us if you require any further assistance.
Kind regards
Dinah
Best regards,