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joyce M
1 reviews | Active since Jun 2010
01 Jul 2015, 08:14
Error codes not clearing
I have an extra view. In my bedroom these secondary dstv, I have been paying for it since july 2014, but the decoder is not playing, there's always error codes that even multichoice can't clear. NEsta promised to send signal but up until today the matter hasn't been sorted out
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Replies (1)
DStv (MultiChoice)'s replyOfficial
02 Jul 2015, 16:18Hello leope1,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
As per our telephonic conversation we have activated your Extra view services, however your secondary decoder in your room was not responding. Please be advised that we have escalated your complain to the relevant department to give you a call back.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
As per our telephonic conversation we have activated your Extra view services, however your secondary decoder in your room was not responding. Please be advised that we have escalated your complain to the relevant department to give you a call back.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
Best regards,
DStv (MultiChoice)'s reply02 Jul 2015, 16:18
Official
Hello leope1,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
As per our telephonic conversation we have activated your Extra view services, however your secondary decoder in your room was not responding. Please be advised that we have escalated your complain to the relevant department to give you a call back.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
As per our telephonic conversation we have activated your Extra view services, however your secondary decoder in your room was not responding. Please be advised that we have escalated your complain to the relevant department to give you a call back.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
Best regards,