error 48-32

I have had this E48-32 error (there is no signal due to bad weather or a faulty connection in installation) message appearing on my screen for weeks now. I have logged a complaint through the call centre but was told that I must take the decoder for testing. I was watching the channels on Saturday night and switch off my TV. Then the following day Sunday the error message appears. to get through the call centre or self service is such a mission. You buy R30 air time and data but you cannot even get through or get the problem resolved. You stay on the line for such a long time that they even play adverts which I am not even interested on. Please respond on time or even on your social media platforms that you use are not so helpful as well.Please fix this. Or should I rather cancel subscription??? It's frustrating, to say the least!