TM
Thami M
1 reviews | Active since Jun 2020
06 Sept 2020, 17:01
ERROR 48 - 32
I am expiriencing bad service from Multichoice, two channels are always having error mesaage E48 - 32 which is channel 161 & 194 while the other channels are playing well, surely this cant be a bad weather or bad connections as their call centre agents claim, I have done everything I was told to do ( re booting) but i continue expirience this bad service... I am paying full amounts to watch and enjoy my dstv compact channels but this this is bull****... TD Moagi account ***
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Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
06 Sept 2020, 17:21Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply06 Sept 2020, 17:21
Official
Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
06 Sept 2020, 17:28Hi Thami M,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
We have tried to contact you on *** , with no success.
Please try the following steps:
Switch decoder off at the main plug
Un***** the white LNB cable from the back of the decoder
Remove Smart Card
Switch decoder back on
***** back the white LNB cable firmly
Wait for decoder to finish scanning then insert the Smart Card.
Please note that we do not provide a call out service, however provide telephonic technical support. In the event that the problem cannot be resolved telephonically, we advise customers to have their decoders tested before recommending they call an accredited installer.
Kind regards
DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
We have tried to contact you on *** , with no success.
Please try the following steps:
Switch decoder off at the main plug
Un***** the white LNB cable from the back of the decoder
Remove Smart Card
Switch decoder back on
***** back the white LNB cable firmly
Wait for decoder to finish scanning then insert the Smart Card.
Please note that we do not provide a call out service, however provide telephonic technical support. In the event that the problem cannot be resolved telephonically, we advise customers to have their decoders tested before recommending they call an accredited installer.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply06 Sept 2020, 17:28
Official
Hi Thami M,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
We have tried to contact you on *** , with no success.
Please try the following steps:
Switch decoder off at the main plug
Un***** the white LNB cable from the back of the decoder
Remove Smart Card
Switch decoder back on
***** back the white LNB cable firmly
Wait for decoder to finish scanning then insert the Smart Card.
Please note that we do not provide a call out service, however provide telephonic technical support. In the event that the problem cannot be resolved telephonically, we advise customers to have their decoders tested before recommending they call an accredited installer.
Kind regards
DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
We have tried to contact you on *** , with no success.
Please try the following steps:
Switch decoder off at the main plug
Un***** the white LNB cable from the back of the decoder
Remove Smart Card
Switch decoder back on
***** back the white LNB cable firmly
Wait for decoder to finish scanning then insert the Smart Card.
Please note that we do not provide a call out service, however provide telephonic technical support. In the event that the problem cannot be resolved telephonically, we advise customers to have their decoders tested before recommending they call an accredited installer.
Kind regards
DStv: Hello Peter Team
Best regards,