1 reviews | Active since Jan 2015
Erroneously debiting me R2500 then cutting me off
My wife subscribed to the explora offer of R799 per month in April. After receiving a slightly highly debit order in April (for the pro rata). We then assumed everything would be fine in May. WOW! we were wrong...my wife was debited R2500!. After querying this amount, multichoice said they would investigate the matter and would revert in 3 or 4 days. To wait for 3 or 4 days for a R2500 error to be investigated is diabolical. So my wife asked her bank to reverse the debit. My wife then dealt with someone by the name of Mariska who then informed us her that we owed R799 plus insurance on two decoders and a further R91 as a pro rata cost. When my wife responded with an email requesting a further explanation of these costs and that a consultant had stated only 5 days earlier that she was in credit of over R600, exactly 6 days today, there has been no response..infact its been completely ignored. I then sent a follow up email this afternoon from my own email address only to then find this evening that multichoice have now cut the service. Is this really how multichoice treats a loyal customer of over 18 years with a perfect payment record?
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you have been assisted by one of our consultants and the billing on your account has been adjusted.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you have been assisted by one of our consultants and the billing on your account has been adjusted.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert