Erroneous disconnection

My service was disconnected early this week. I called Dstv and was told by the call centre agent that they had moved to a new billing platform which could have resulted in my payment being reversed. I logged onto my bank account and there was no such reversal. He apologized and said he would reconnect me right away. He suggested that I send an email to Dstv so that they can investigate the matter further. I sent an email and got a reply stating I send my 4 month bank statement. I did so and no one rep**** to me!! I woke up this morning to find another disconnection. I logged into [URL Removed] and it said I had a balance of R619 (although I account was up to date) which I duly paid. When I called the call centre agent she admitted from her side I didn't owe anything but that she could only reconnect me if I verbally agreed that I would deposit a reconnection fee of R 309. Failure to do so within 24 hours would result in another disconnection. This was despite her admission that my account was not in arrears. When I demanded to speak to her supervisor, I was kept on hold until I hang up. Appalling service bordering on ******ion!!!