SB
Stan B
1 reviews | Active since Mar 2009
18 Mar 2015, 14:59
Erratic Xtraview reception/service - Mr SN Basson
Since April last year my Xtraview only works for about 10 hours per day and then gives error \searching for heartbeat for remainder of the day . I have called in to the call centre and numerous complaints had been lodged but the problem still exists up till today .( Nearly a year later !!) The local multichoice agents (Ken's Radio) made numerous trips to my home and installed a new dish
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Replies (1)
DStv (MultiChoice)'s replyOfficial
19 Mar 2015, 10:14Hello snbasson,
We would like to sincerely apologies for the delay and any inconvenience caused. We have escalated your complain to our technical department for assistance.
As per our telephonic conversation, you have confirmed that you have received a call from the technicians and promised to assist with your complain.
Regards
Nesta
We would like to sincerely apologies for the delay and any inconvenience caused. We have escalated your complain to our technical department for assistance.
As per our telephonic conversation, you have confirmed that you have received a call from the technicians and promised to assist with your complain.
Regards
Nesta
DStv (MultiChoice)'s reply19 Mar 2015, 10:14
Official
Hello snbasson,
We would like to sincerely apologies for the delay and any inconvenience caused. We have escalated your complain to our technical department for assistance.
As per our telephonic conversation, you have confirmed that you have received a call from the technicians and promised to assist with your complain.
Regards
Nesta
We would like to sincerely apologies for the delay and any inconvenience caused. We have escalated your complain to our technical department for assistance.
As per our telephonic conversation, you have confirmed that you have received a call from the technicians and promised to assist with your complain.
Regards
Nesta