Episodes of a series disappearing on channel 129 DSTV

I am a DSTV subscriber for the past 20 +years. I mostly watch the mnet channel 101. The past 4 weeks I found a good series called EMPIRE its an old series but I never viewed it before and became hooked on the channel 129 where It shows daily Monday to Friday with all the different seasons on a continuous basis. The past 3 weeks ago on a friday they changed the time slot to Beats&Rhymes without any notification. We don't mind the change but they did not show the episode 12 and just skipped it and went to episode 13 on Monday. Now a normal person would move the episode to the next day no not this person who is handling channel 129 as the episode just disappears. I emailed them and a very nice lady by the name of Delisile called me and apologized and promised to get the people to help me which she did. Well about 2 weeks later the viewed the episode 12 at 5.45am which I managed to see. The next Friday episode 17 was supposed to show on Friday and low and behold they replace it with beats and Rhymes and episode 17 disappears again and on Monday they just show episodes 18. Now this Friday it will be season 4 episode 4 I wonder if the same problem will happen 😡 Please tell how are we suppose to watch a series like this when episodes disappear and never shows again at a later stage. Who is the person running this channel and who do we speak to, to get it in order???

There are so many people using other means to watch their TV shows whichever way they are doing it at a lower cost.

Here I am a faithful customer paying 1000.00+a month and we get this type of service.

I wonder how many DSTV customers are having the same problem or problems with this channel and others

I hope I will be assisted ASAP

Thanks

Cynthia