Epidemic of poor customer service

Very bad service. We are currently dealing with this Covid-19 epidemic, but it seems that DSTV has a customer service epidemic issue on there hands. I called into the call center today and spoke to a consultant by Fezile (not sure if that his name) I requested for his surname, but he refused to give it because they are not allowed to give it to their customers. I requested that he drops the call because I would like to rate him and yet again, he refused do so and asked me to drop the call. I called the call center to for 2 issues that I have. The first is that I’m still waiting for the DSTV price log department to call me back. I received 2 calls from them and requested that they call me in mornings between 09h00-09h30. I have tried calling them on the following number *** unreachable. So, I tried calling on the 29th & 30th December 2020. My second issue is my billing amount for January 2021. Now the friendly lady that I spoke to in December was very professional and helpful, however the ball is being drop by other role players in the organization which is a bad reflection on DSTV. The discussion that I had with the lady that I spoke to in December 2020 was about the price log pricing. I made mention about the add that I saw regrading the pricing options which was; • 24months R749.00 • 12 months R769.00 • 6 months R789.00 I also made mention of an email that I received that had a different pricing structure. • 24months R829.00 • 12months R849.00 Clearly there is a big difference paying a R1000 p/m to the above pricing options that’s on offer. I would like for you to request for the recording of my call to center today. You be the judge. Failure to deal with this epidemic of poor customer service will lead into losing valuable customers, monthly subscriptions of customers and sadly to say job cuts. Regards LB