*****ently signed up for insurance

I received a call from a dstv insurance agent about signing up for insurance.I told the agent to call again as i needed to think about the offer.I decided against the insurance and i blocked the agents calls. A few months down the line i realised my subscription had gone up feom R129 to R160,i assumed it was a yearly increase. A month or so later i received a call from another agent enquiring about my dstv insurance,thats when i discovered my decoder was insured.

I sent an email to insurance department,i asked they cancel my insurance and i demanded a refund for the months i paid for insurance that i did not sign up for.No apology was offered and i was told they would have to listen to the calls between myself and the agent who signed me up. Im still waiting for my refund and im not happy at all.