kM
kortman M
1 reviews | Active since Jun 2015
28 Jul 2015, 21:42
entity made unauthorised debit order
The company made an unauthorised debit order into my account of R 800, I have called them on the 27th of July 2015 at 8:20 pm demanding my money to be refunded but the agent was not helpful after I spent 21 minutes with her and she promised to fix it & will call me back. Till today I haven't received a call. At around 5:10 pm on the 28 July 2015 I called them again, the agent was still not helpful telling that they will investigate and I will get my refund as cheque but they will not refund me for any cost I have incurred (bank charges and my telephone costs) . The company is not liable for any cost I have suffered and today's call lasted for 40 minutes again. ref No: ***4-i4<br> is this how DSTV treat its customers like ******* and I was told that if I want me my quicker I must go the bank and do debit order reversal and are they promoting bad behaviour and they only admit for the fault but don't take responsibility in fixing thing with the client being responsible for costs incurred by client.<br>
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Replies (1)
DStv (MultiChoice)'s replyOfficial
31 Jul 2015, 13:01Hello skmorapa,
Please accept our sincerest apologies for the delayed responds.
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We currently are investigating your refund query.
Feedback will be provided as soon as more information becomes available.
To reconnect , disconnect or change any of your account information on your account, you may make use of the different options below:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
- ***
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Please accept our sincerest apologies for the delayed responds.
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We currently are investigating your refund query.
Feedback will be provided as soon as more information becomes available.
To reconnect , disconnect or change any of your account information on your account, you may make use of the different options below:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
- ***
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,
DStv (MultiChoice)'s reply31 Jul 2015, 13:01
Official
Hello skmorapa,
Please accept our sincerest apologies for the delayed responds.
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We currently are investigating your refund query.
Feedback will be provided as soon as more information becomes available.
To reconnect , disconnect or change any of your account information on your account, you may make use of the different options below:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
- ***
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Please accept our sincerest apologies for the delayed responds.
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We currently are investigating your refund query.
Feedback will be provided as soon as more information becomes available.
To reconnect , disconnect or change any of your account information on your account, you may make use of the different options below:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
- ***
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,