Entitled 5% discount

Hi hellopeter,I would like to bring to your attention that i was trying almost for the whole day (19/01/2022) to get help or advise from firstly the live chat and immediately requested that a agent help me I hate speaking to a robot that keep on saying my request is to long for it to understand the agent referred me to go to the helpdesk which wanted my id which was given then my surname but says it is not correct .I have this account from 06/08/2009 the only difference is that my residential address has changed.I only want to get my 5% discount which i am entitled to why must it be so difficult to get through to DSTV .I want a agent to give me a call