Entirely impossible to cancel DSTV streaming package!

Multichoice appear determined to make it impossible for customers to cancel their streaming packages. Today I made five calls to their Customer Contact Center and each time they gave me the runaround for five minutes, before putting me through to their Cancellation Department - who NEVER PICKED UP! They simply did not answer. I sat on the phone, wasting my airtime, listening to the same insipid seventies flute music and the same inane adds, until I finally gave up an hour later. Then I tried the Whatsapp channel. It politely told me that my Main Package could not be cancelled via Whatsapp. I needed to do it online. Then I installed the MyDSTV app and tried to cancel my Compact Plus Streaming package. It took me as far as stating why I wanted to cancel and from when, and then the page stopped responding and the spinner kept spinning. The MyDSTV web site did the same. It let me do everything I wanted, without fail, apart from cancelling my streaming package. It simply hanged and hanged and never came back! Finally, a call center agent told me to drive to the walk-in center, and so I did. And then discovered that it NO LONGER EXISTED! Very clever trick. You get people to subscribe, and then make it completely impossible for them to cancel. I am wondering though ... Surely that is ******* ..?