1 reviews | Active since Jan 2011
Entertainment An Expensive Affair
On the 25/ July / 2015 I made a payment of R600 and on Monday on MyDSTV platform it showed R256 due on 01January 2001 and today it shows R398,91 due on January 2001, ,yet on the 13/ August / 2015 my services are disconnected, despite being on Compact on PVR and Access Package on Standalone decoder which totals R480 inclusive of extra view and less R90 of devices insurance of which I made provision of in the R600 Payment whereby I even had to resend the proof of payment to [Email Removed] 5 times not once. Today at Mahube Valley Plaza I had to pay R400 balance owing to be reconnected, Just how much more will Multichoice de***** just for the sake of Family Entertainment ? This is my third letter but every time they will apologize without rectifying my account. Today my fear is there will be more of such absurd demands from myself and others, as they are well aware they have no direct competition. Have subscribed to the Company for more than 15 years and this is what I get instead of being loyalty rewarded instead I'm being ********** in broad daylight . I hope you employ the high expertise in the people who run our accounts. Let's hope Netflix will give us better service
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you have been assisted by one of our consultants and the billing on your account explained and adjusted accordingly.
Your next payment will be don the 1 September 2015 in the amount of R362.91.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you have been assisted by one of our consultants and the billing on your account explained and adjusted accordingly.
Your next payment will be don the 1 September 2015 in the amount of R362.91.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert