KM
Kate M
1 reviews | Active since Nov 2019
30 Aug 2022, 14:55
Enquiry reference number : ***9
I pay MultiChoice every month via FNB app and its a beneficiary to my transaction. This month i did what i do every month for the past 3 years noe they say i did not pay and some are saying i used wrong account number. Can multi choice please hire qualified personeel because this is unacceptable and unfair especially when we do not skip payments. I am so disappointed now i am spending money buying airtime to sort out this issue but they are not helping.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
30 Aug 2022, 15:27Hi Kate Maluleke,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply30 Aug 2022, 15:27
Official
Hi Kate Maluleke,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
30 Aug 2022, 17:32Hi Kate Maluleke,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
We have tried to contact you on ***, with no success.
The payment made on the 25.08.2022 has been allocated to your account. We have reversed the reconnection fee that was charged on the account.
We sincerely apologise for the inconvenience caused.
Kind regards,
DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
We have tried to contact you on ***, with no success.
The payment made on the 25.08.2022 has been allocated to your account. We have reversed the reconnection fee that was charged on the account.
We sincerely apologise for the inconvenience caused.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply30 Aug 2022, 17:32
Official
Hi Kate Maluleke,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
We have tried to contact you on ***, with no success.
The payment made on the 25.08.2022 has been allocated to your account. We have reversed the reconnection fee that was charged on the account.
We sincerely apologise for the inconvenience caused.
Kind regards,
DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
We have tried to contact you on ***, with no success.
The payment made on the 25.08.2022 has been allocated to your account. We have reversed the reconnection fee that was charged on the account.
We sincerely apologise for the inconvenience caused.
Kind regards,
DStv: Hello Peter Team
Best regards,