ENQUIRY REFERENCE NUMBER : ***3 RUDE AND *********** STAFF

I AM A DISSATISFIED CLIENT WHO FEELS SHE IS BEING MISTREATED, AND DISRESPECTED, MULTICHOICE FAILED TO AMEND MY BANKING DETAILS SINCE SEPTEMBER 2021, I HAVE CALLED THE CONTACT CENTRE ON NUMEROUS OCCATIONS AND WAS NEVER TOLD OF ANY SYSYEM ISSUE, EVERTIME WHEN ITS TIME TO BE DEBITED THEY WOULD NOT DEBIT ME AS THEY HAVE FAILED TO AMEND BANKING DETAILS, MY SERVICES WOULD THEN BE DISSCONNECTED AND REQUIRED TO PAY THE RECONNECTION FEE, PAYMENTS WERE DONE BY EFT FOR SEVERAL MONTHS. I THEN LODGED A COMPLAINT AS I WAS NOT HAPPY WITH THE SERVICE AND I FOUND IT UNFAIR THAT I AM BEING CHARGED A FEE YET I HAVE PROVIDED THEM WITH MY NEW BANKING DETAILS. I WAS CONTACTED BY A LINE MANAGER/TEAM LEADER BY THE NAME CHILILO ON SATURDAY AND SHE APOLOGIZED FOR THE INCONVENIENCE, PROMISED THAT A REFUND FOR THE RECONNECTION FEES WILL BE DONE WITHIN 72 HOURS, SHE CONFIRMED THAT I WILL RECEIVE THE REFUND ON MONDAY LATEST 17:00. I SENT AN EMAIL ON MONDAY MORNING TO CONFIRM IF A REFUND HAS BEEN PREPARED, I WAS ASSURED THAT A REFUND WILL INEED REFLECTSOONEST. YESTERDAY, TUESDAY I CHECKED MY ACCOUNT AND NO REFUND HAD BEEN PAID, A MILLION FOLLOW UPS WERE DONE AND I GOT TO DEAL WITH DIFFERENT PEOPLE WHO GAVE ME DIFFERENT ANSWERS, CONSULTANTS WERE RUDE AND INPOMPITENT!! I HAVE A TRAIL OF EMAILS TO CONFIRM THAT MY REFUND WAS APPROVED AND WILL BE PAID, A FEW MINURES AGO 2 CONSULTANTS ONE NAMES KHUMBHUDZO TELL ME THAT NO REFUND HAS BEEN DONE, THEY REQUIRE ME TO SEND PROOF OFPAYMENTS FOR THE PAST 4 MONTHS AND A COPY OF MY ID, YET A FEW CONSULTANT CONFIRMED A REFUND WAS DONE... BELOW SEE SOME OF THE CONVERSATION BETWEEN ME AND THE AGENTS .. ENQUIRY REFERENCE NUMBER : ***7 Dear customer. Thank you for taking my call. As per our telephone conversation, Please note we have reversed and it will be refunded into your account in +- 72 hours.

If you would still like to change your banking details please forward us your proof or banking and copy of your ID so we can update them for you.

It was a pleasure assisting you. Apologies again for the inconvenience on the services you have received.

Please be on the lookout for a survey to rate my service.

Should you need further assistance, please do not hesitate to contact us, you may also manage your account on https://www.dstv.co.za/self-service/ or Whatsapp on *** Dear Lebogang Selebogo,

Thank you for contacting us.

As per our telephonic conversation, the amount will be refunded within 3 working days. Should you require any further assistance, please do not hesitate to contact us.

You may also manage your account via WhatsApp on *** or website on www.dstv.co.za Thank you so much for your patience. Please be advised that your refund has been processed on side. Please contact us tomorrow if you have not been refunded by the end of today.~SM