ENQUIRY REFERENCE NUMBER : ***2

This complaint is in connection with ENQUIRY REFERENCE NUMBER : ***2

I have been trying to get an update since 31 December by sending emails and phoning the call centre. I even spoke to a supervisor sometime last week and she said she will email the relevant department regarding the discount that was not credited toy account but I still haven't gotten any feedback.

This is very unprofessional and poor service having to wait a long time with no feedback when I was promised that this will be dealt with. I want to know what is happening to this query and what's the update!