Enquiry [#***] dated 14/07/2016
<p>My question to Multichoice is why does it take over 3 months to refund a person. You get told it takes up to 40 working days before a refund is paid and only after that has been lodged with Finance. Well it has certainly taken more than 40 working days with the *********** staff you have. This has cost me more than the refund on phone calls, emails, faxes and aggravation. You people need to wake up. Not everyone is rolling in money and with this kind of service I would never recomment your lousy company to anyone.</p>
Dear Debra Gerber Taylor
We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.
Regards
MultiChoice Team
Best regards,
Dear Debra Gerber Taylor
We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.
Regards
MultiChoice Team
Best regards,
Good day Debra Gerber Taylor
Thank you for bring this matter to our attention.
Please accept our sincerest apologies for any inconvenience you have experienced in this regard.
Please refer to your personal e mail address for more detail pertaining to your concern.
Kind Regards
Rupert
Best regards,
Good day Debra Gerber Taylor
Thank you for bring this matter to our attention.
Please accept our sincerest apologies for any inconvenience you have experienced in this regard.
Please refer to your personal e mail address for more detail pertaining to your concern.
Kind Regards
Rupert
Best regards,
Well not happy about that email, nothing has been sorted. Have sent all the documentation again to Rupert Paulsen on 20/10/2016 and no reply......communicate please.
Well not happy about that email, nothing has been sorted. Have sent all the documentation again to Rupert Paulsen on 20/10/2016 and no reply......communicate please.
Well Multichoice has no comment regarding this complaint. Disgusting when they run and hide give me some feedback please. How many more months do I have to wait. SORT IT OUT!!!!
Well Multichoice has no comment regarding this complaint. Disgusting when they run and hide give me some feedback please. How many more months do I have to wait. SORT IT OUT!!!!
This was the reply from DSTV which was answered and no reply received from Multichoice. :
Good day Debra Gerber Taylor
Thank you for bring this matter to our attention.
Please accept our sincerest apologies for any inconvenience you have experienced in this regard.
Our records indicate that you have been assisted by one of our consultants and advised that we need banking details of where the credit need to be paid into.
Unfortunately, we unable to trace the requested documentation to complete your refund. Please provide me with a copy of your Bank statement in order for me to resolve your request.
Awaiting your reply.
Rupert Paulsen
Contact Centre - Customer Liaison
Website: www.multichoice.co.za
“MultiChoice Africa (Pty) Ltd is an authorized financial services provider. FSP license number 11514.” THINK GREEN - CONSIDER THE ENVIRONMENT BEFORE PRINTING THIS EMAIL.
Note the date 20/10/2016 and still no reply :(
This was the reply from DSTV which was answered and no reply received from Multichoice. :
Good day Debra Gerber Taylor
Thank you for bring this matter to our attention.
Please accept our sincerest apologies for any inconvenience you have experienced in this regard.
Our records indicate that you have been assisted by one of our consultants and advised that we need banking details of where the credit need to be paid into.
Unfortunately, we unable to trace the requested documentation to complete your refund. Please provide me with a copy of your Bank statement in order for me to resolve your request.
Awaiting your reply.
Rupert Paulsen
Contact Centre - Customer Liaison
Website: www.multichoice.co.za
“MultiChoice Africa (Pty) Ltd is an authorized financial services provider. FSP license number 11514.” THINK GREEN - CONSIDER THE ENVIRONMENT BEFORE PRINTING THIS EMAIL.
Note the date 20/10/2016 and still no reply :(