Enough is enough guys. Dstv has no customer service.

Dear DSTv I have 2 premium packages with you which you debit my account for every month without fail. For 3-4 months now I have been battling with your call centre about the same issue, after deducting my debit order my services for one of my decoders are cancelled, why because the money is not allocated into the residential account, who's fault is that, where is this finance department they keep escalating to? Who will reimburse me for my time and airtime to have to call you every month to tell you to just provide the services I paid for already? Why is your customer service so *******? To make matters worse I spoke to an advisor name Pertunia to try resolve this and she could not seem to care less, yet she works in customer care? And your call centre Team Manager/Managers do not speak to clients?