1 reviews | Active since Sept 2018
Enough
Sick and tired of having to confirm my id when I call "before we can commence". Then an agent answers the actual call and ALSO wants to have my id as well as additional information. This is crazy! What happened to the original id confirmation? ENOUGH! YOUR WHATSAPP SERVICE ALSO SUCKS AND DOES NOT WORK! AGENTS DOES A HALF ASS JOB MOST OF THE TIME. YOU CAN BANK ON CALLING AT LEAST 2 - 3 TIMES TO GET YOUR SERVICE THE WAY YOU WANT OR BACK THE WAY IT WAS. Netflix here I come!
Dear Wickus Van zyl,
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team.
Best regards,
Dear Wickus Van zyl,
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team.
Best regards,
Dear Wickus Van zyl,
We apologise for your unfortunate experience at our Call Centre.
In the effort to reduce *****, we have developed a system were details need to be verified.
IVR ID confirmation is mainly for self-service access and account status without having to talk to the consultant. As per our telephonic process we are also obligated to verify and confirm CPA details of the account holder.
The reason we require these details is to authenticate the information both to and from with us, minimizing the risk of unauthorized access and alteration of the account holder’s account's subscription.
Please note that if calling our call centre for any advice/assistance is too much of an inconvenience to you, kindly also make use of our various contact points such as: e-mail - ***, or *** Social Media – Twitter, Facebook and Live Chat from our website. To use any of the self-service functionality we offer, please log onto www.dstv.com.
Should you require further assistance, please do not hesitate to contact us send an email to *** .
Kind regards
Edward.
DStv Hello Peter Team.
Best regards,
Dear Wickus Van zyl,
We apologise for your unfortunate experience at our Call Centre.
In the effort to reduce *****, we have developed a system were details need to be verified.
IVR ID confirmation is mainly for self-service access and account status without having to talk to the consultant. As per our telephonic process we are also obligated to verify and confirm CPA details of the account holder.
The reason we require these details is to authenticate the information both to and from with us, minimizing the risk of unauthorized access and alteration of the account holder’s account's subscription.
Please note that if calling our call centre for any advice/assistance is too much of an inconvenience to you, kindly also make use of our various contact points such as: e-mail - ***, or *** Social Media – Twitter, Facebook and Live Chat from our website. To use any of the self-service functionality we offer, please log onto www.dstv.com.
Should you require further assistance, please do not hesitate to contact us send an email to *** .
Kind regards
Edward.
DStv Hello Peter Team.
Best regards,