fS
franco S
1 reviews | Active since Oct 2017
13 Oct 2017, 15:22
Endless waiting for refund
At the end of June 2017 I called Multichoice to have my services discontinued (1 months notice) as I was no longer interested in the MNET terrestrial package. End of July I was billed for another month when I should have been disconnected . To make things worse I was again billed in end of August. I called the customer services dept. 3 different times now, and they told me that it would be sorted and I would be refunded. Well I am still waiting since August. I have been a customer of theirs for over 20 years and this is how I get treated when I decide to disconnect. I had intentions of maybe buying their DSTV premium package , but if I get treated like this , what choice do they leave me. I want my refund and soon.
Helpful (0)
Replies (7)0
Replies (7)
DStv (MultiChoice)'s replyOfficial
13 Oct 2017, 15:44Dear Franco Spinelli
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply13 Oct 2017, 15:44
Official
Dear Franco Spinelli
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
13 Oct 2017, 16:01Dear Franco
It is with regret that we learn of your unpleasant experience in dealing with DStv and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Kindly note we have processed the refund for an amount of R389. The payment should reflect in your account on Monday, latest Tuesday morning.
Please accept our apologies for the inconvenience you have experienced in this regard.
Let us know if there is anything else that we can assist you with.
Kind regards
Lebogang
Best regards,
DStv (MultiChoice)'s reply13 Oct 2017, 16:01
Official
Dear Franco
It is with regret that we learn of your unpleasant experience in dealing with DStv and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Kindly note we have processed the refund for an amount of R389. The payment should reflect in your account on Monday, latest Tuesday morning.
Please accept our apologies for the inconvenience you have experienced in this regard.
Let us know if there is anything else that we can assist you with.
Kind regards
Lebogang
Best regards,
DStv (MultiChoice)'s replyOfficial
13 Oct 2017, 16:08Dear Franco
It is with regret that we learn of your unpleasant experience in dealing with DStv and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Kindly note we have processed the refund for an amount of R778. The payment should reflect in your account on Monday, latest Tuesday morning.
Please accept our apologies for the inconvenience you have experienced in this regard.
Let us know if there is anything else that we can assist you with.
Kind regards
Lebogang
Best regards,
DStv (MultiChoice)'s reply13 Oct 2017, 16:08
Official
Dear Franco
It is with regret that we learn of your unpleasant experience in dealing with DStv and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Kindly note we have processed the refund for an amount of R778. The payment should reflect in your account on Monday, latest Tuesday morning.
Please accept our apologies for the inconvenience you have experienced in this regard.
Let us know if there is anything else that we can assist you with.
Kind regards
Lebogang
Best regards,
fS
franco S's updateReviewer Update
17 Oct 2017, 13:17I have received my refund today. Thankyou ! I may consider purchasing a DSTV package in the near future since receiving such a quick response after my negative review.
fS
franco S's update17 Oct 2017, 13:17
Reviewer Update
I have received my refund today. Thankyou ! I may consider purchasing a DSTV package in the near future since receiving such a quick response after my negative review.
fS
franco S's updateReviewer Update
17 Oct 2017, 13:20Dear Lebogang
I have received my refund today. Thankyou.
Kind regards
Franco.
fS
franco S's update17 Oct 2017, 13:20
Reviewer Update
Dear Lebogang
I have received my refund today. Thankyou.
Kind regards
Franco.
fS
franco S's updateReviewer Update
05 Dec 2017, 15:21Good day Lebogang.
I have noticed that my account has been debited again for an amount of R389.00 for October and November!!!!
Please sort this out immediately and close my account and refund me for October and November.
Regards,
Franco.
fS
franco S's update05 Dec 2017, 15:21
Reviewer Update
Good day Lebogang.
I have noticed that my account has been debited again for an amount of R389.00 for October and November!!!!
Please sort this out immediately and close my account and refund me for October and November.
Regards,
Franco.
fS
franco S's updateReviewer Update
18 Dec 2017, 15:53I have noticed that I have been billed again for October and November. This after I was refunded in September and told that my account would be terminated.This is so frustrating! Please can this be sorted out once and for all, and be refunded for October and November.
fS
franco S's update18 Dec 2017, 15:53
Reviewer Update
I have noticed that I have been billed again for October and November. This after I was refunded in September and told that my account would be terminated.This is so frustrating! Please can this be sorted out once and for all, and be refunded for October and November.