ENDLESS TROUBLE WITH DSTV CONNECTIONS

<p>My mom is a pensioner and I installed an DSTV extra-view in her bedroom some years back, the transaction was made at DSTV Multichoice in Soshanguve Crossing in Pretoria. Now the issue here is that her extra view connections/signal in her bedroom is always lost... it gives her problems month to month endlessly...and she has to deal with this nonsesnse alone as i am the payer of the account and i do not stay with her...I called today 31/03/2017 at the same branch which at Soshanguve Crossing to lodge a complain and the lady by the name of Kgomotso kept on telling me that there was a problem with the LLB and that it was not a fault from their side. She kept on saying my mom must call in a technician and pay around R350.00 to get the problem sorted out, although i kept on stating that my mom is a pensioner. </p> <p> </p> <p>My problem is one, why must i keep on paying the full bill month to month for a half month service? DSTV Multichoice is so quick to remind me to pay my monthly installment whereas they fail to render an impeccable service to a pensioner. My mom stays for 3 to 5 days tops without her DSTV channels playing up until whenever the channels comes back on again. This is really upsetting and frustrating because i never skip a payment, i pay for DSTV Multichoice so that my mom can enjoy an undisturbed viewing in the comfort of her bedroom... but DSTV Multichoice always disappoint her and they are always quick to pass the bug....</p> <p> </p> <p>The least thing that DSTV Multichoice could do for my mom right now is to send somebody over to assess the problem/situation as well as to fix it for her....I think she deserve better than that....I think I also deserve better service for using my hard earned money to pay for sucha poor service. It is really UNACCEPTABLE!!!</p> <p> </p> <p>Hoping to hear from DSTV Multichoice representative/agent soon.</p>