Endless Problems with my DSTV

My DSTV service was cut twice in august, I called in 6 times, 3 times to reconnect and 3 times to reset the channels and to get the PVR functions working because each time it was reconnected the PVR functions stopped working. I emailed proof of payment 3 times to: [Email Removed] and emailed it to 2 different call centre agents. It was supposedly escalated twice-which I never got feed back on. Now it's cut AGAIN and they saying the payments still don't reflect and I emailed the proof twice again last month straight after paying on the 25th August 2015. It's now 7 calls and a countless amount of airtime wasted to get nowhere..<br> <br> Why am I paying for a service which I'm clearly not getting?