Endless problems with Explorer

Since have decided to get an Explorer I have had endless problems. I had the installers come out twice already and which had cost me almost R3000 and the problems seem to be getting worst. I am at a breaking point and I am ready to pack the Explorer back in its box and send it back to Multichoice. I have not had so much problems with any of my previous devices and I have been a customer of Multichoice for a long time.<br> <br> There is a big list of issues that I have experienced since getting the Explorer but the best is that I now receive error message which state that my account is in arrears. On Saturday an Customer Service agent phoned me to ask if I am happy with my Explorer at which I explained most of my issues to him and his best response was that I need to be in front of my TV for him to assist me. After a long discussion he ended the conversation by asking me if there is something else he could assist me with, this happened without any of my other issues being resolved. <br> <br> The Explorer is the worst device I have ever had and the quality of service on this device from Multichoice is not as expected. I hope I don't get an automated response on this resport