ENDLESS PROBLEMS SINCE "UPGRADING" TO EXPLORA

<p>I have spent more time on the phone to Multichoice than speaking to most of my family members since "upgrading" to their explora price lock last year. The slightest bit of wind and it does not update any of my catch-up, cancels all my scheduled recordings and the picture on the recordings and live television is pixelated. The call centre keep telling me to reboot the decoder and restore it to factory settings. They keep telling me it is a problem with the decoder which its is not. The issue is caused because the signal strength is too low. As part of the package one of their acredited installers came to change the dish and installed a smart lnb. They have now been out three times. After they changed the faulty lnb it worked for a while. That is until the wind blows. Obviously this installation was not done correctly. Multichoice now want me to pay for an installer to come and sort out the issue. I must pay someone to get the signal that I am paying R899,00 a month for. I am tired of paying call-out fees to installers. I wish I had never taken out this contract and am counting the days until the end of it. After at least 16 years of being a subscriber I will be cancelling my subscription. With so many websites that you can stream the latest shows for free on before they are even on Express from the USA why pay this amount for a service that gives so many problems.</p> <p>I was on the phone to a manager that could not hear me just after 10am this morning. He was going to phone me back.... still waiting and wont hold my breathe for a call.</p> <p> </p> <p>The least they can do is send their installer back at their cost to fix the problem. Never had a single issue with my single view or my hd pvr 2. Only since upgrading to this Explora and being locked into a two year contract have the issues started. Before this I would never have dreamed of getting rid of my subscription.</p> <p> </p>