Endless problems since January and no one is interested

<p>I have had an issue with my account from jan and no one wants to assist </p> <p>1. My account was all of upgraded without my authorization to premium </p> <p>2. There are deposits and payments that I did not do in my account</p> <p>3. I was requested to send my statements for the year which I did but stil every week I get disconnected </p> <p> </p> <p>i did some research and found that this is common with you guys. I have found 3other people experiencing the same issue where one was resolved </p> <p> </p>