SS
Samuel S
1 reviews | Active since Oct 2015
13 Oct 2015, 19:57
Endless problem with error codes
Every month there seem to be new error codes I get from my account. Which the latest one being E102-29, when I call them they run multiple number of test which mind you I'm the one footing the telephone bill as they can't call me back which the call takes however long it takes to get the problem resolve at which many time it does not get fixed. <br> <br> I then end up having to take the both decoders in to their walk in center which they subsiquently fix but can't tell me what is the fault. It happens every month different codes and it doesn't end.
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Replies (1)
DStv (MultiChoice)'s replyOfficial
28 Oct 2015, 11:03Hello Smsamuel,
Please accept our apology for the delayed response.
We tried to contact you today but could not reach you.
You have already mentioned that both decoders have been tested. It's important that you have your installation checked. Please contact one of an accredited DStv installer.
You can also visit our website by clicking on the link provided to trace the nearest accredited installer:
https://selfservice.dstv.com/InstallationHelp/Installers#/findInstaller .
Please be aware that if you need an installation checked, you'll have to carry the expense.
Thank you for taking the time to contact us.
Should you require any further assistance, please don't hesitate to contact us using one of our touch points below:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
Please accept our apology for the delayed response.
We tried to contact you today but could not reach you.
You have already mentioned that both decoders have been tested. It's important that you have your installation checked. Please contact one of an accredited DStv installer.
You can also visit our website by clicking on the link provided to trace the nearest accredited installer:
https://selfservice.dstv.com/InstallationHelp/Installers#/findInstaller .
Please be aware that if you need an installation checked, you'll have to carry the expense.
Thank you for taking the time to contact us.
Should you require any further assistance, please don't hesitate to contact us using one of our touch points below:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply28 Oct 2015, 11:03
Official
Hello Smsamuel,
Please accept our apology for the delayed response.
We tried to contact you today but could not reach you.
You have already mentioned that both decoders have been tested. It's important that you have your installation checked. Please contact one of an accredited DStv installer.
You can also visit our website by clicking on the link provided to trace the nearest accredited installer:
https://selfservice.dstv.com/InstallationHelp/Installers#/findInstaller .
Please be aware that if you need an installation checked, you'll have to carry the expense.
Thank you for taking the time to contact us.
Should you require any further assistance, please don't hesitate to contact us using one of our touch points below:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
Please accept our apology for the delayed response.
We tried to contact you today but could not reach you.
You have already mentioned that both decoders have been tested. It's important that you have your installation checked. Please contact one of an accredited DStv installer.
You can also visit our website by clicking on the link provided to trace the nearest accredited installer:
https://selfservice.dstv.com/InstallationHelp/Installers#/findInstaller .
Please be aware that if you need an installation checked, you'll have to carry the expense.
Thank you for taking the time to contact us.
Should you require any further assistance, please don't hesitate to contact us using one of our touch points below:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
Best regards,