Endless issue with DSTV Catchup

<p>Why is catchup taking so long to load? I thought the whole idea of us paying for catchup was to quickly catchup with episodes we missed a day before. You haven't loaded most of the shows since the 05/01/17.</p> <p><br /> Tuner 1: Strength (90%) Quality (66%)<br />Tuner 2: Strength (95%) Quality (61%)<br />Tuner 3: Strength (71%) Quality (93%)<br />I assume the problem is not signal related because 1 or 2 shows are loaded on catchup everyday. The decoder and multiswitch was sent to multichoice for testing and the feedback from the agent was that everything is in working order and programs will be loaded in 1 or 2hrs . 2 days later I sent numerous emails, which were not responding to. Just an automated email stating my request will take up to 7 working days. It is now 17.01.2017 no one from multichoice has called to discuss or give feedback regarding the request on 08.01.2017.</p> <p> </p> <p>It almost feels like DSTV has no interest of improving customer service and I really find this very frustrating because we are not getting our money's worth.</p>