Endless calls

I called Multi Choice on Sunday the 12th to down grade my Holiday home package and was told it could be not done till the 16th due to an upgrade on Multichoices side after 3 calls been dropped on me.I called on the 16th again and 48 minutes later I was told it was sorted. On the 17th I called again and waited 28 minutes and was told it was done again.On the 18 th the service went completely off and was told that to activate the service I needed to either do and EFT payment into Mulitchoces account has this was the new system. I eventually got them to debit me and the issue was resolved. On the same day the call centre deactivated my Indian channels from my permanent residence and I had to call again and the drama never stopped...In total I spent at least 2 hours this week on the phone with Mulitichoice and I am still awaiting the call centre manager to call me...I spend on average R1800.00 per month for such poor service.