FV
Ferdie V
1 reviews | Active since Mar 2014
14 Sept 2024, 06:34
Endless billing issues since May 2024
I’ve had endless billing issues with DSTV, impacting my viewing experience. I have activated extraview in May and since then they billed me different amounts every month. They also told me my decoder is the issue, not their service and I ended up buying a new decoder through them. This morning I can’t watch at all on either of my decoders and have an error advising my package is suspended.
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
14 Sept 2024, 07:41Hi Ferdie,
Thank you for bringing your concern to our attention. We are currently investigating the issue and will provide feedback as soon as possible.
Kind regards,
DStv: Hello Peter Team
Thank you for bringing your concern to our attention. We are currently investigating the issue and will provide feedback as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply14 Sept 2024, 07:41
Official
Hi Ferdie,
Thank you for bringing your concern to our attention. We are currently investigating the issue and will provide feedback as soon as possible.
Kind regards,
DStv: Hello Peter Team
Thank you for bringing your concern to our attention. We are currently investigating the issue and will provide feedback as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
14 Sept 2024, 15:55Hi Ferdie,
We apologize for the inconvenience and frustration, your account has now been rectified and has been reactivated. The account is also up to date and has no overdue amount, going forward you will be charge a consistent amount of R1099 monthly.
Kind regards,
DStv: Hello Peter Team
We apologize for the inconvenience and frustration, your account has now been rectified and has been reactivated. The account is also up to date and has no overdue amount, going forward you will be charge a consistent amount of R1099 monthly.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply14 Sept 2024, 15:55
Official
Hi Ferdie,
We apologize for the inconvenience and frustration, your account has now been rectified and has been reactivated. The account is also up to date and has no overdue amount, going forward you will be charge a consistent amount of R1099 monthly.
Kind regards,
DStv: Hello Peter Team
We apologize for the inconvenience and frustration, your account has now been rectified and has been reactivated. The account is also up to date and has no overdue amount, going forward you will be charge a consistent amount of R1099 monthly.
Kind regards,
DStv: Hello Peter Team
Best regards,
FV
Ferdie V's updateReviewer Update
14 Sept 2024, 17:07Thank you for sorting it out!
FV
Ferdie V's update14 Sept 2024, 17:07
Reviewer Update
Thank you for sorting it out!