****EN PATHETIC SERVICE

Hi

Trust you are well, So I am having a huge issue with DSTV Multichoice, On the 28th September 2019 I purchased a DSTV HD Decoder from the Pep Retail Store @ R899 including decoder, installation and 1 month free subscription for the Compact Package which is @ R399. Therefore the first 30 days were free and my first payment was due on the 30th October because the decoder was only activated on the 30th September 2019. On the 30th September 2019 the amount I was forced to pay was R452 but my package was only R399, fair enough I paid it with no issues. Thereafter every week after payment was made my DSTV was disconnected with a R50 penalty for re connection yet my account was up to date. My October bill amounted to R600 for a package which was R399. Paid it with no issues a week later decoder is cut again and again with R50 penalties every call to multichoice is 30 minutes or more and it's from my prepaid cellphone. Service is terrible and they never ever call me back or help me that's why I contacted you I am paying a lot of money. Then they still tell me my account doesn't exist and is bad yet the decoder is new and they still taking my money but the decoder is not active it doesn't make any sense. I'm so sorry for the inconvenience. Thanks a lot. ****en Pathetic services