AS
Andrew S
1 reviews | Active since Sept 2017
01 Jun 2020, 13:58
#emptypromises
DSTV offers a price lock. I accept. They disconnect my pvr and xtraview functionality. I phone. They answer promising to escalate and call-back. No escalation, no call-back. I call again, my call gets disconnected when I emphasise the poor service. #novalueformoney
Helpful (0)
Replies (4)0
Replies (4)
DStv (MultiChoice)'s replyOfficial
01 Jun 2020, 14:48Hi Andrew Swarts
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply01 Jun 2020, 14:48
Official
Hi Andrew Swarts
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
01 Jun 2020, 18:11Dear Andrew,
Please accept our sincerest apologies for the inconvenience this may have caused and for the negative experience that you've had. MultiChoice’s mission is to always strive towards providing a service of world-class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
Please note, the billing on your account has been corrected, and as such your account currently has a credit balance of R56,13. Based on the credit available, your next payment monthly installment will then be R857,87 on 25/06/2020, then R914,00 going forward. The R914,00 is broken up as follows :
R759,00 Premium Price lock
R100,00 Access Fee
R35,00 Decoder Insurance (P*** - ***)
R20,00 Decoder Insurance (V*** - ***)
Should you wish to engage any further regarding this or any other matter, please do not hesitate to get in touch with us on any of the below platforms;
LiveChat on the DStv App
Chat to us on Facebook and Twitter
Email ***
Kind regards,
Dstv: Hello Peter Team
Please accept our sincerest apologies for the inconvenience this may have caused and for the negative experience that you've had. MultiChoice’s mission is to always strive towards providing a service of world-class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
Please note, the billing on your account has been corrected, and as such your account currently has a credit balance of R56,13. Based on the credit available, your next payment monthly installment will then be R857,87 on 25/06/2020, then R914,00 going forward. The R914,00 is broken up as follows :
R759,00 Premium Price lock
R100,00 Access Fee
R35,00 Decoder Insurance (P*** - ***)
R20,00 Decoder Insurance (V*** - ***)
Should you wish to engage any further regarding this or any other matter, please do not hesitate to get in touch with us on any of the below platforms;
LiveChat on the DStv App
Chat to us on Facebook and Twitter
Email ***
Kind regards,
Dstv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply01 Jun 2020, 18:11
Official
Dear Andrew,
Please accept our sincerest apologies for the inconvenience this may have caused and for the negative experience that you've had. MultiChoice’s mission is to always strive towards providing a service of world-class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
Please note, the billing on your account has been corrected, and as such your account currently has a credit balance of R56,13. Based on the credit available, your next payment monthly installment will then be R857,87 on 25/06/2020, then R914,00 going forward. The R914,00 is broken up as follows :
R759,00 Premium Price lock
R100,00 Access Fee
R35,00 Decoder Insurance (P*** - ***)
R20,00 Decoder Insurance (V*** - ***)
Should you wish to engage any further regarding this or any other matter, please do not hesitate to get in touch with us on any of the below platforms;
LiveChat on the DStv App
Chat to us on Facebook and Twitter
Email ***
Kind regards,
Dstv: Hello Peter Team
Please accept our sincerest apologies for the inconvenience this may have caused and for the negative experience that you've had. MultiChoice’s mission is to always strive towards providing a service of world-class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
Please note, the billing on your account has been corrected, and as such your account currently has a credit balance of R56,13. Based on the credit available, your next payment monthly installment will then be R857,87 on 25/06/2020, then R914,00 going forward. The R914,00 is broken up as follows :
R759,00 Premium Price lock
R100,00 Access Fee
R35,00 Decoder Insurance (P*** - ***)
R20,00 Decoder Insurance (V*** - ***)
Should you wish to engage any further regarding this or any other matter, please do not hesitate to get in touch with us on any of the below platforms;
LiveChat on the DStv App
Chat to us on Facebook and Twitter
Email ***
Kind regards,
Dstv: Hello Peter Team
Best regards,
AS
Andrew S's updateReviewer Update
04 Jun 2020, 09:16So I get a private reply from DSTV stating how I have a credit. That's not the point. What is the point: My XtraView was working, now it's NOT. #emptypromises #poorservice
AS
Andrew S's update04 Jun 2020, 09:16
Reviewer Update
So I get a private reply from DSTV stating how I have a credit. That's not the point. What is the point: My XtraView was working, now it's NOT. #emptypromises #poorservice
AS
Andrew S's updateReviewer Update
12 Jun 2020, 13:43So it has been 11 days since my review. Xtraview not working. DSTV calls to make arrangements, arrangements not followed through from their side. #emptypromisescontinues #poorservicecontinies
AS
Andrew S's update12 Jun 2020, 13:43
Reviewer Update
So it has been 11 days since my review. Xtraview not working. DSTV calls to make arrangements, arrangements not followed through from their side. #emptypromisescontinues #poorservicecontinies