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Nelson A

1 reviews | Active since Aug 2009

05 Sept 2022, 20:48

Empty Promises and No Feedback

We took up the offer to bundle Disney+ to our DSTV subscription and were given 3 months free access until August 2022. On 23 August we received another email from DSTV stating that we will be getting another 3 months Disney+ for free which expires November 2022.

On the 3rd September 2022 when trying to stream Disney+ It did not work as it asks us to subscribe which is incorrect as DSTV is proving additional 3 months Disney+ for free.

We contacted DSTV via Facebook messenger on 3 September 2022 we were told that the respective team was informed and we would receive feedback, I followed up a few times after that and still no feedback.

Why does it take DSTV so long to sort something out and why do we not receive feedback?

DSTV just delivers empty promises

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Replies (2)
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Nelson A's update06 Sept 2022, 14:17
Reviewer Update
I received a call from Benedict from DSTV assuring me that the issue has been resolved and that after 30 minutes I should login and logoff and login again and it should be activated. I tried that and it did not work, when trying to phone DSTV again stating that issue is still not resolved they are not willing to assist. This service is terrible
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Nelson A's update06 Sept 2022, 14:20
Reviewer Update
Got a call from Benedict from DSTV stating that the issue has been sorted however when trying to login to Disney+ it still says that we need to subscribe. We pay a ton of money and we cannot get decent assistance to resolve the issue??