Empty promises and lack of customer service

<p>For the past few months I have had an issue with my account with two subscriptions linked. Threatened to cancel my subscription and had a rant via twitter. Got a call back from a senior manager on 22 February 2017 who promised to resolve the issue and as compensation I would receive 2 weeks free subscription on my subscriptions but alas it has not been resolved and the promises made to myself are all lies and have not been actioned. I try now to reconnect the services only to be told they unable to reconnect them at all, which will be escalated.</p> <p> </p> <p>I now need to wait for it to be resolved before my subscription can be reactivated which could take 48 hours. This is completely disgusting and unsatisfactory.</p>