Empty promises and bad service.

I took up a Pricelock 24 month contract with DSTV on Premuim package with Extraview. Wednesday 23 November 2019 my decorders was delivered. Installation took place same day. When I checked my bill on the DSTV App I saw my charges were already over R2009.

I phoned in to customer service and they told me they'll exculate the matter with Pricelock people as they apperantly don't have a direct contact number. After I spoke to the Agent my problems started. My services was suspended. I had to watch the Rugby final match on SABC.

After the match I went to Multichoice N1 City. There I discovered I was billed for 3 decorders. 2 on Premuim and 1 on Compact. They only delivered 2 decorders. The Agent their couldn't assist. Again the matter was referred to Pricelock. I explained it was a Pricelock contract I took out with DSTV. She then canceled the 1 decorders on my name and the compact subscription on the other. She said the Main decorder is now on Premuim together with the other for Extraview. So I left.

At home I saw there was an error on the primary decorder and after several attempts failing to clear error I drove back to N1 City. Spoke to the same Agent who promised that everything was sorted and she cleared the error. Back home the same problem started. No connections and errors. For the 3rd time I went back to N1 City with decorder in hand and I was assisted by another Agent who solved the matter for me.

Yesterday I received a call from Multichoice and I explained what's the matter regarding my account. Again I was told they will try to resolve this issue. OMG, when I got home the Main decorder was disconnected and only the primary decoder now in working order. With a bill that's almost over R2000. And this only 2 weeks in use. Firstly DSTV don't honor it's promises to me and I'm billed incorrectly. I've been promised that they'll get back to me but all in vain.

I'm not on Pricelock after they promised me Pricelock with Extraview. But now they just making my life hell.