Empty Promises and BAD SERVICE

I have spoken to Koena Masombuka , i asked him to downgrade my package from the 1st of Jan 2016 to easy view, he said i need to pay amount of R 125.74, i paid R137.00 to my account so that i shouldn't experience any disconnection. when i called to check the status of my package i think i spoke to Precious or some lady i spoke to, she told me that Koena did not change my package, why did he said i must pay that amount and not change the package? can you please change that package to easy view. i did paid.