Empty promises and ******* *****

I am a premium account holder and I noticed in December 2023 that an extra amount was added to my subscription for Disney+. I never consented on this act or had any knowledge of it. At the same time I read in the Media that a lot of DSTV subscribers noticed the same ******* act on their accounts which seemed to be coming from DSTV Multichoice themselves.

So I contacted DSTV in December 2023 and expressed my disatisfaction with this ******* stunt they are trying to pull to financially enrich themselves and I requested that this extra amount be removed an written of from my account. Quick promises were made that it will be removed an written off.

January 2024 came and with shock I had to realise I am dealing with incompetence because the amount was still on my monthly due subscription. So I phoned again in January and repeated my expression of dissatisfaction and reminded them of their previous promise that it will be rmoved. Then I was told it will have to be escalated to be removed and then i for February 2024 my normal premium subscription will be restored.

February 2024 came. GUESS WHAT...the ****** extra amount was still there and not removed as I asked before. So I phoned them again. I went through the whole situation like the previous two months and I was promised again that it will be removed and this time I was promised to receive written response as well.

Well today, still in February, no response receive up to this point, I checked my balance to be paid for March 2024 next month and it was still there, not removed as promise. So I phoned again and repeated my self again. Again it had to be escalated. I am so frustrated with this situation. Up to this point no one at DSTV Multichoice has done their job properly, as if they dont know how.

Will this ever get sorted out. It clearly doesnt help to phone to sort it out or I was just the unlucky guy to have been assisted by a bunch of employees who actually just got their jobs on affirmative action because I dont know what else to think of it