Empty promises

I had an amount of R165 owing on the 6th of March 2022. I made the payment on that day. Since then my services have been disconnected 6 times and the amount just keeps climbing. After calling in numerous times most calls being over 30 minutes long still today my service gets disconnected again. My proof of payment was e mailed on the 14th (ENQUIRY REFERENCE NUMBER : ***5) and sent via chat a few times but still my balance does not reflect as R0 owing as it should. I need this sorted out before month end as no one seems to understand my account is up to date. At this point I really feel like just cancelling.