Empty promises

Hi Hello Peter Team,

I received a call from one of your colleagues after resolving the issue that was on your side and she gave me a box office voucher of R35. After renting a movie I'm being charged for it now and after phoning yet again numerous of times to have this resolved all I'm being told is they will escalate the problem but i need to contact the Hello Peter team. Apparently the voucher was never captured to my account nor was the call logged in that I received. This is ridiculous that I need to call every time using up my airtime for a voucher I was promised but now have to pay for. And somehow in this whole issue no one is competent to assist me even. I'm one frustrated customer.